Frequently Asked Questions
The Answers You Need
How do I store Maple Syrup?
Our Maple Syrup is hot canned in our jars and jugs, and we guarantee its freshness unopened for three years! Although, if you are like us, it won't last that long!
After opening, we recommend storing it in your freezer for up to a year, in your fridge for up to three months, and out on the table for three weeks. Often keeping a gallon in the freezer and topping off a smaller container left out is a good strategy for preserving freshness, or warming it on your stove before drizzling over your pancakes.
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If mold does form, you can filter the mold out through a screen strainer and reboil the syrup. This miraculously restores freshness!
Shipping Return & Refund Policy
Our first priority is to make you whole! We will ensure our certified organic maple syrup gets to you safely, one way or another! We have a lot of experience shipping maple syrup in glass. Our glass comes wrapped tightly in a recycled perforated cardboard mat with substantial buffers between each piece and the sides of the box. However, mistakes do happen with our carriers. If a glass has broken, please take a picture and email the picture along with a description of the damages to birchhillmaple@gmail.com. We will get a replacement on its way to you immediately and take care of the rest on our end. If you are ever dissatisfied with our product, let us know and we will do everything reasonably possible to satisfy your concerns.
Please allow 1-3 days for us to ship your order. 90% of our orders ship the same day if placed before 3pm. If there is an issue with your order we will be in touch with you within 2 days offering your options for a remedy. Thanks very much for making us your go-to for organic maple syrup.
Returns
In the case of damaged/defective/sub par product or the wrong item being shipped, we will replace or refund the product as soon as we are made aware, up to 30 days from when the item is delivered. Otherwise, all sales are final. We are confident you will love our product and hope that it will inspire you to remain customers for years to come. Please direct all queries to birchhillmaple@gmail.com
We are a small farm to table business that cares about building strong relationships with our customers and will always strive to serve and satisfy you through our service.
Refunds (if applicable)
If our product is found to be defective for any reason, we will offer to replace the product, unless a replacement is not desired, in which case we will offer a refund.
Which Maple Syrup Grade should I buy?
Maple syrup grades
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Golden - delicate flavor and lightest color
This maple syrup grade is the one with the lightest color in the series and except for the other grades with a strong flavor, it has a delicate taste. It is recommended for those who want to try a simpler taste and add some sweetness to their recipes. This grade is produced at the beginning of the season.
Amber - rich flavor and light amber color
As you can probably guess, the second grade of maple syrup has a darker color than the golden grade, and also the taste is more intense. The specialists assign the taste of the amber grade with the pure maple syrup.
Dark - robust flavor and dark amber color
If you want your pure maple syrup to have a strong taste, we highly recommend choosing this grade. One interesting thing about maple syrup is that the darker the color, the more intense the taste.
Even if the taste is more intense, it still retains its nutritional properties and sugar values but the quality and sugar content is the same.
Very dark- robust flavor and the darkest color
This maple syrup grade is usually produced at the end of each season and it is a great choice for those who like to add a strong taste to their recipes, especially for cookies!